Cancellation Policy

At PrimePath Chauffeur, we understand that travel plans may change. Our cancellation policy is designed to remain fair, transparent, and flexible for both passengers and service operations.

1. Cancellation Requests

Passengers may cancel a booking through the PrimePath platform or by contacting customer support before the scheduled pickup time.

2. Free Cancellation

Cancellation fees may be waived depending on:

• The booking type
• The cancellation timing
• Partner or corporate account agreements
• Promotional or special service conditions

Eligible cancellations completed within the permitted cancellation window may receive a full refund where applicable.

3. Late Cancellations

Cancellations made close to the scheduled pickup time may be subject to partial or full charges depending on operational commitments already assigned to the booking.

4. No-Show Policy

A booking may be considered a no-show if:

• The passenger cannot be contacted
• The passenger fails to appear within the included waiting period
• Incorrect pickup information was provided
• The passenger abandons the booking without cancellation notice

No-show bookings may be charged in full.

5. Airport Pickups

For airport pickups, passengers are responsible for providing accurate flight details when required. Delays caused by missing or incorrect flight information may affect cancellation eligibility or waiting time charges.

6. Waiting Time

Certain bookings include complimentary waiting time. Additional waiting time beyond the included allowance may result in extra charges or service adjustments.

7. Refund Processing

Approved refunds are typically processed back to the original payment method. Processing times may vary depending on the payment provider or banking institution.

8. Partner & Corporate Accounts

Corporate clients and approved partners may operate under separate cancellation agreements and billing arrangements.

9. Exceptional Circumstances

PrimePath may review cancellation charges in cases involving:

• Severe weather
• Major transportation disruptions
• Safety concerns
• Verified emergencies
• Operational issues beyond passenger control

10. Service Refusal & Misuse

PrimePath reserves the right to cancel or refuse service in situations involving:

• Unsafe behavior
• Abuse toward chauffeurs or staff
• Fraudulent activity
• Violation of applicable laws or service terms

11. Policy Updates

PrimePath reserves the right to update or modify this cancellation policy at any time to reflect operational, legal, or service-related changes.

12. Contact & Support

For cancellation assistance or refund-related inquiries, customers may contact the PrimePath support team directly.